Cozy Steps Support
Need help with your cozy home, walking rewards, account, or Petal purchases?
Email stacykalaw@gmail.com. Please include your device model, iOS version, what happened, and your player ID from Settings if the issue involves your online account. Never send your password or an Apple sign-in code.
Walking and Apple Health
Open Walk or Settings to connect Apple Health. Allow Cozy Steps to read Steps. You can manage access in the Health app. The game reads step counts and does not write Health data.
Petal purchases
Use a normal player save to purchase Petals; demo saves cannot make purchases. If Apple completed a purchase but the Petals have not arrived, reopen the Petal shop with an internet connection using the same player. Settings also includes Restore purchases. Spent consumable currency is not restored.
Friends and account access
Sign in with Apple to use online friends. Share your player ID and accept the friend request before visiting homes or viewing friend step rankings.
Delete your account
For an online account, open Settings, choose Delete account, and confirm. For local play, choose Delete local progress. Account deletion removes your game progress and remaining in-game currency; it cannot be undone. Contact support if you cannot access the account.